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All sales are final. No Exceptions. Unwashed and unworn clothing can be returned for an exchange or online store credit only within 7 business days of delivery. Items that are MADE TO ORDER | FINAL SALE are Non-Returnable and Non-Refundable usually you will see this typed in the product description. On SALE and Promotional Code items are FINAL SALE. You will not receive a refund for your shipping fees on returns and exchanges. After 7 business days, no orders will be eligible for exchange or store credit.
For returns and exchanges please email:
Please have your name, order number, and reason for return in the email. We'll email you back within 24 to 72 hours and let you know if your order is eligible for an return or an exchange. Please do NOT mail packages back until we provide you with the correct shipping address. If you are eligible for an exchange, please specify your desired size. You MUST also email the return tracking number to email@example.com to ensure receipt of the package. RichGirlsCloset.com is not responsible for returns without emailed tracking numbers. The buyer is responsible for the shipping fees of an exchanged or returned item. New shipping charges will be billed to you via PayPal once the exchange is processed. Please allow one week for store credits and exchanges from the time we receive the package. The maximum of two exchanges are allowed per order.
If there was an error with your order, or you received defective merchandise, please inform us as soon as possible. Damaged or incorrect items are the only returns that qualify for a return label. Email us at firstname.lastname@example.org. For damaged merchandise, please email a photo. Domestic/US Customers: Returns can be made within 7 business days of product delivery; within 7 business days for exchanges.
Additional info for items being returned/exchanged:
Must be shipped via USPS, UPS, or FedEx delivery.
Tracking codes are mandatory.
Customer are responsible for shipping expenses.
Receipts should also be return with your package with a written statement stating "store credit" or the item you would like to exchange the returned item for.
Non-Returnable or Non-Refundable items are MADE TO ORDER items, Jewelry, accessories, eye-wear, swimwear, clearance items, promotional code items, and intimate apparel. They are all final sale!
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