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Frequently Ask Questions.

Q. HOW DO I PLACE AN ORDER?

A. When you see an item you like, click on "Add to Cart" and continue shopping until you are ready to complete your purchase. Then, click on the "check out" to confirm your items, and finish your order. You may delete items out of your cart by clicking on "Remove"  next to the item you wish to remove.

Q. WHAT PAYMENT METHODS DO YOU ACCEPT?

A. Rich Girl's Closet is currently accepting PayPal for your protection and security, but you are NOT required to have a PayPal account to complete your purchase! Simply click 'Don't have a PayPal account?' on the checkout page, and proceed by paying with your debit or credit card.

Q. WHEN WILL I BE CHARGED?

A. As soon as you submit your order, your credit card will be charged. If an item is found to be unavailable your credit card will be refunded immediately. If your item is back order or pre-order, your credit card will be charged once your order is submitted. Back order and Pre-Order items are non-refundable.

Q. HOW WILL I KNOW THAT MY ORDER WAS ACCEPTED?

A. After you click "Place Your Order" an e-mail confirmation including an order number will be sent to the e-mail address which you entered on your order form. If your order was declined and you still see a pending charge or charge on your statement/account, it actually has not gone through. It takes 48 - 72 hours for the "decline" to show on your statement and the charge to drop. If you still see a charge after 72 hours feel free to call us with your issuing bank on the line to have the charge dropped manually.

Q. DO YOU HAVE A SIZE CHART FOR THE CLOTHES YOU SELL?

A. We always try to give detailed measurements when we can under the description of the item. If there are no details listed, then unfortunately we do not have a size chart for that item. If you have specific questions regarding the measurements of a particular item, feel free to contact us.

Q. HOW CAN I TRACK THE STATUS OF MY ORDER?

 A. As your order has been shipped, an e-mail will be sent to the email address you provided with the UPS/FedEx/USPS tracking number for your package.

Q. WHEN WILL I RECEIVE MY ORDER?

A. Orders are shipped from our store Monday – Friday; Standard Shipping takes approx. 2-10 business days

Q. WHAT IS THE COST OF SHIPPING TO MY STATE/COUNTRY?

A. Shipping rates are determined by how much you order and where your package is being sent. You will be able to see your exact shipping cost upon checkout.

Q. I AM TRYING TO PLACE AN ORDER BUT IT IS NOT WORKING, WHY?

A. Our website is most compatible with the servers Firefox and Safari. Most likely, if you are using Internet Explorer you will not be able to complete your checkout. But there is good news, Firefox and Safari are free and easy to download! If you are NOT using Internet Explorer and still cannot place an order, please email us at info@richgirlscloset.com.

Q. THE ITEM/SIZE I WANTED TO ORDER IS NO LONGER ON THE WEBSITE, WILL IT BE BACK?

A. Some items come back in stock, and some do not. If there is something you want, but don’t see on our website, please e-mail us at richgirlscloset@live.com and we can properly access the status of the item you are looking for!

Q. I ORDERED A CUSTOM ITEM FROM STORY LEE EXCLUSIVE, WHEN WILL I RECEIVE IT?

A. Because these items are custom made, we ask that you allow 2-3 weeks for us to receive and then ship your order. This is the case for most custom items available on our website.

Q. CAN I PRE-ORDER AN ITEM THAT'S NOT IN STOCK?

A. Yes, you can pre-order a item if it's NOT available on our site just email us at pre-order@richgirlscloset.com .Due to order frequency, some items are only available for 'pre-order'. After pre-ordering your item(s), the payment will immediately be deducted from your account and your order will be processed. Please allow up to 1-4 weeks from purchase date before your order is shipped. *If your full order includes a mix of available and pre-order items, the available ones will be shipped immediately.

*Please read each item's description for details.

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